When I moved abroad for the first time, one of the most annoying parts of my stay in Europe was the fact that my cell phone was still connected back in the States. I had to continually renew the hold on charges every three months. Most times, I forgot about it (a lot can happen in those three months), and one day I would check my email and lo and behold, my cell is ready for business, charges and all, three thousand miles away from me!
Well that’s fantastic, I would say. And then swear uncontrollably because I had to pay for the next month before I would be able to put the hold back on to the phone.
Now, why would you put your phone on hold when you are all the way out here in Budapest? Because I knew I would be coming back to the States after 9 months. I still had a year left at university, so I had to come back.
Fast forward: it’s after graduation and I’ve been living in Poulsbo, Washington for four months and I’m gearing up to move to Prague with my girlfriend. I had moved abroad once, and I went over everything that I knew I would need or not need. After all, this was a big move, and I wanted things to be perfect. Not only that, I did not have a return date, nor a return ticket.
So certain things needed to be settled, or put to rest. My Verizon account was on the top of my list, but I could not bring myself to pay the $175 deactivation fee. It was over the top, and Verizon wasn’t that good to me anyway. So when the time came to leave, and I still had not coughed up the money to cancel my account, I knew what I had to do.
I called and put a three month hold on the phone.
My reasoning was that in three month’s time, I would surely have the job and the money to pay off the deactivation fee, and my cell in the States would be no more.
In a perfect world, this would work. But I was moving to a foreign country, with no job, following my girlfriend, and really knowing nothing about what I was actually getting myself into. Getting a job in Prague with only English and no Czech skills? Good luck. Sure, you could teach English, but it wasn’t what I was looking for and I was stubborn enough to not teach.
So I floundered, and picked up remedial jobs here and there. Anything to stay afloat. And then the three month hold came to an end on my American phone. And I was now worse off than I was back in the States. There was no way I could come up with the money to silence my ringer. So I did the only thing I could think of. I called them and put the phone back on hold.
I was starting to determine the length of my stay abroad by the time it took for my cell to go back online.
It was frustrating, and ridiculous.
Fast forward: one year. I’m now back in Budapest, working in a stable office environment, but I still don’t have the money to deactivate the phone. Every three months I make the call to Verizon, and they always wonder what it’s like out there in Budapest. I start to get the same guy, who happens to live in Seattle. It’s a small world.
And then enters Courtney, the Canadian-turned-American-turned-Marketing Coordinator for our office. One day I’m harping about my American phone and she just says, Why don’t you tell them you are no longer in their coverage area and that you are unable to use their services?
But what does that mean?
It means, Hunter (as she clears her throat and looks at me like I’m a child), that you can cancel your account with no deactivation fee because you are no longer in their coverage area. It’s some clause in the contract that no one knows about.
Well, it looks like some good actually does come out of this girl.
But I’m still skeptical. Would that really work? Why haven’t I heard about this before? Though she does have a point. Without coverage, there’s no way you can use your phone. You can roam, but that’s not the point. You have an agreement between you and your service provider. If the service is not available, then the agreement is void.
So I send an email to Verizon explaining the situation. 3 hours later a man with an Indian name emails me back, asking for my exact address in Hungary and that he would forward my information to his colleague, who would check for service availability in my location. If it is indeed true that my claims are correct, then the service agreement would be shut down with no fees.
The next day I get an email stating that Verizon Wireless is sad to inform me that service availability in my current location is non-existent, and that my contract has been shut down with no charges.
Just like that. I was free!
There’s probably a reason no one knows about this clause in your cellular provider’s contract. That $175 deactivation fee is a boon for the industry. I’m sure thousands of people deactivate their contracts every month. Recently, I heard the FCC is considering changing the rules for deactivation, and that for some providers the fee was either greatly reduced, or dispelled altogether. But you would need to meet certain requirements in order to qualify for this.
If you don’t meet those requirements, and you’re unhappy with your contract, then you’re out of luck. Or, you can always fly to Budapest and cut off your Verizon account for free (T-Mobile is here, so no luck with that – though I have not seen Sprint around here either). I would expect the Verizon employees checked the html properties to make sure my email was actually sent from a Hungarian server.
Then again, it might just be more economical if you pay that $175 fee, instead of the $1,200 plane ticket to get here.
Well that’s fantastic, I would say. And then swear uncontrollably because I had to pay for the next month before I would be able to put the hold back on to the phone.
Now, why would you put your phone on hold when you are all the way out here in Budapest? Because I knew I would be coming back to the States after 9 months. I still had a year left at university, so I had to come back.
Fast forward: it’s after graduation and I’ve been living in Poulsbo, Washington for four months and I’m gearing up to move to Prague with my girlfriend. I had moved abroad once, and I went over everything that I knew I would need or not need. After all, this was a big move, and I wanted things to be perfect. Not only that, I did not have a return date, nor a return ticket.
So certain things needed to be settled, or put to rest. My Verizon account was on the top of my list, but I could not bring myself to pay the $175 deactivation fee. It was over the top, and Verizon wasn’t that good to me anyway. So when the time came to leave, and I still had not coughed up the money to cancel my account, I knew what I had to do.
I called and put a three month hold on the phone.
My reasoning was that in three month’s time, I would surely have the job and the money to pay off the deactivation fee, and my cell in the States would be no more.
In a perfect world, this would work. But I was moving to a foreign country, with no job, following my girlfriend, and really knowing nothing about what I was actually getting myself into. Getting a job in Prague with only English and no Czech skills? Good luck. Sure, you could teach English, but it wasn’t what I was looking for and I was stubborn enough to not teach.
So I floundered, and picked up remedial jobs here and there. Anything to stay afloat. And then the three month hold came to an end on my American phone. And I was now worse off than I was back in the States. There was no way I could come up with the money to silence my ringer. So I did the only thing I could think of. I called them and put the phone back on hold.
I was starting to determine the length of my stay abroad by the time it took for my cell to go back online.
It was frustrating, and ridiculous.
Fast forward: one year. I’m now back in Budapest, working in a stable office environment, but I still don’t have the money to deactivate the phone. Every three months I make the call to Verizon, and they always wonder what it’s like out there in Budapest. I start to get the same guy, who happens to live in Seattle. It’s a small world.
And then enters Courtney, the Canadian-turned-American-turned-Marketing Coordinator for our office. One day I’m harping about my American phone and she just says, Why don’t you tell them you are no longer in their coverage area and that you are unable to use their services?
But what does that mean?
It means, Hunter (as she clears her throat and looks at me like I’m a child), that you can cancel your account with no deactivation fee because you are no longer in their coverage area. It’s some clause in the contract that no one knows about.
Well, it looks like some good actually does come out of this girl.
But I’m still skeptical. Would that really work? Why haven’t I heard about this before? Though she does have a point. Without coverage, there’s no way you can use your phone. You can roam, but that’s not the point. You have an agreement between you and your service provider. If the service is not available, then the agreement is void.
So I send an email to Verizon explaining the situation. 3 hours later a man with an Indian name emails me back, asking for my exact address in Hungary and that he would forward my information to his colleague, who would check for service availability in my location. If it is indeed true that my claims are correct, then the service agreement would be shut down with no fees.
The next day I get an email stating that Verizon Wireless is sad to inform me that service availability in my current location is non-existent, and that my contract has been shut down with no charges.
Just like that. I was free!
There’s probably a reason no one knows about this clause in your cellular provider’s contract. That $175 deactivation fee is a boon for the industry. I’m sure thousands of people deactivate their contracts every month. Recently, I heard the FCC is considering changing the rules for deactivation, and that for some providers the fee was either greatly reduced, or dispelled altogether. But you would need to meet certain requirements in order to qualify for this.
If you don’t meet those requirements, and you’re unhappy with your contract, then you’re out of luck. Or, you can always fly to Budapest and cut off your Verizon account for free (T-Mobile is here, so no luck with that – though I have not seen Sprint around here either). I would expect the Verizon employees checked the html properties to make sure my email was actually sent from a Hungarian server.
Then again, it might just be more economical if you pay that $175 fee, instead of the $1,200 plane ticket to get here.
Posts
No comments:
Post a Comment